AEDP® Seminar Series: Tailoring Treatment: October 2025

Program Cancellation/Changes

The AEDP Institute reserves the right to cancel a training/ program prior to its start, in which case full refunds will be issued to participants for any tuition fees paid for the program. The AEDP Institute is not responsible for participant expenses including travel, childcare, missed practice sessions, etc.

In the rare situation that the AEDP Institute makes changes to advertised presenter(s), tuition fees will not be refunded.

By adhering to these policies, we aim to ensure a fair and consistent approach to cancellations, refunds, and transfer requests.

Canceling 16 or More Days Before a Course or Seminar:

• Refund: 85% of your course fee.

Canceling 1-15 Days Before a Course or Seminar:

• No Refund
• An Institute credit of 85% of your course fee will be provided for use towards a future course.

Canceling / Withdrawing / No Show on the 1st Day or During a Course or Seminar:

• No refund
• No credit

Transfer Requests Made 45+ Days Before Course Start:

• Requests will be accommodated wherever possible without financial penalty.

Transfer Requests Made 44-1 Days Before Course Start:

• $200 Transfer fee Applied to new course

Participants in Multi-Module Essential Skills (ES1) Courses:

• Requests to transfer from one ES1 course series to another are highly disruptive and rarely possible.
• Exception: In rare and extreme circumstances where an exception is made, a $200 transfer fee will be charged

Refund Policy for Institute Sponsored On Demand (recorded) Seminars

If for any reason you are unsatisfied with an Institute sponsored (recorded) On Demand Seminar, please email admin@aedpinstitute.org with an explanation of why you are dissatisfied. We will offer, one time per person, a credit for your payment, less a 15% banking and administrative fee that you may apply to a different (recorded) On Demand seminar. 

This privacy policy describes how we treat the information you choose to provide through this site. Please take a few moments to read this privacy policy carefully. If you have any questions, please contact us.

What personal information will we collect?
We will collect information that identifies you (“personal information”) only when you voluntarily provide it to us. For example, when you decide to register online for free information or in order to purchase and pay for a course, to sign up for paid annual membership with access to the AEDP Listserve and Transformance Journal, we will ask you to provide some personal information, such as your first and last name, and email address. When we collect such information, we will make every effort to link to this privacy policy.

How will we use this information? 
We will use this personal information to fulfill your online requests. For example, if you sign up for our paid annual membership, we will use your personal information to process your request and to give you access online to the Transformance Journal. We also may use this information to notify you of special offers, new courses, and other training that might interest you. If at any time you decide that you do not wish to receive these types of communications, simply follow the unsubscribe features contained in any email from us.

We will never sell your information to anyone.

We may also use this information in aggregate form in various ways; for example, to help us evaluate and modify existing services, and to help us develop additional services and training courses that are likely to interest other therapy professionals. The AEDP Institute may do research on our users’ demographics, interests, and behavior based on the information provided to us upon registration, during a promotion, from our server log files, and from surveys. We do this to better understand and serve our users.

Under confidentiality agreements, the AEDP Institute may share this aggregated data—not your personal information—with advertisers or business partners. Also, the AEDP Institute may disclose aggregated user statistics in order to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes.

With whom will we share this information?
 We will share your email with companies that assist in fulfilling our Listserve. We allow access to our database by third parties that provide us with services, such as technical maintenance, but only for the purpose of and to the extent necessary to provide you with those services. Any third party that has access to our database for this purpose is bound by the terms set forth in this policy.

If you opt in on the email form, we may share your personal information that we collect online with our current or future affiliated companies and with select third parties that may email you information or special offerings about products or services that we believe may interest you. It is your choice to allow us to disclose your personal information to third parties for this purpose, and your choice will not affect the cost of your service. This free choice also applies to personal information that we collect from you offline, and you can choose not to have information shared by us with third parties for marketing by calling, writing, or emailing us.

In any event, please note that we do not hold and will not share your credit card information for any purposes purposes. Finally, we may be required to disclose personal information by law or legal process, to protect and defend the rights or property of the AEDP Institute, or to protect the personal safety of our website users and customers. We reserve the right to contact appropriate authorities when activities that are illegal or violate our policies are taking place on our website.

How do we protect this information? 
We take reasonable measures to protect your personal information from unauthorized access through the use of encryption and network firewalls. We also safeguard your personal information from unauthorized access by limiting the number of employees permitted to access such information and by having in place processes for disciplinary action where appropriate. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We do not store credit card information in any form.

What non-personal information will we collect?
 In some instances, our site may collect information about you that is not personally identifiable, as described below.

Cookies
. We may collect certain non-personal information through the use of “cookies” — small text files placed on your hard drive that recognize repeat visitors, facilitate ongoing access to the site, and allow the site to understand how and when pages are visited and by how many people. We use cookies primarily to make improvements and updates to our site based on which areas are popular and which are not. Cookies also make web-surfing easier by saving your passwords and preferences when you visit our site. Most browsers are designed to accept cookies. You can reset your browser to refuse all cookies; however, some parts of our site may be considerably slower if you do so.

Internet Protocol Addresses.
 An Internet Protocol (IP) address is a number automatically assigned to your computer whenever you access the Internet. If you request pages from this site, our server will enter your IP address into a log. We may use this information to measure site traffic for purposes of system administration. This information generally is not linked to any personal information, but in some cases, it may be possible to contact a user through his or her IP address. Although it is not our policy to attempt such contact, and we do not to release this information to third parties, we reserve the right to use this information to identify and, when appropriate, prosecute anyone who threatens our service, site, customers, and/or others. We also may release logged information to comply with any legal process.

What about kids?
 We do not knowingly collect personally identifiable information from children under 13. In the event that we learn that we have collected any personal information from a child under the age of 13 without parental consent, we will delete that information from our database as quickly as possible.

External Links
. Our website may provide links to various websites that we do not control. When you click on one of these links, you will be transferred from our site and connected to the website of the organization or company that you selected. Even if an affiliation exists between this site and another site, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data-collection policies and procedures. If you visit a website that is linked to this site, you should consult that site’s privacy policy before providing that site with any of your personal information.

Terms, Changes and Questions. 
By providing personal information through this website, you signify your agreement to the terms of our privacy policy. If you do not agree with these terms, please do not disclose any personal information through this site.

You will be responsible for all charges, if any, incurred while your account is being used, including payment for any goods or services.

This website service is available “as is.” We do not warrant that it will be uninterrupted or error-free. We are not responsible for the availability or content of other services that may be linked to from this website. We do not make any warranties, express or implied with respect to this website service. We reserve the right to correct any errors or omissions. Although we take reasonable steps to prevent the introduction of viruses, worms, “Trojan horses,” or other destructive materials to this service, we do not guarantee or warrant that this service or materials that may be downloaded from this service do not contain such destructive features.

Technology on the Internet is developing at a rapid pace, and we need to maintain our flexibility in the online arena. If we need to change our policy in the future, we will post these changes as soon as they go into effect.

If you have any questions or comments about this policy or our use of personal information, please contact us. We will use reasonable efforts to promptly investigate any complaint you may have regarding our use of personal information or this website’s function.

To make an anonymous suggestion, please click here. Note that the system allows for you to include your email address if you want to engage with the Institute anonymously.

AEDP Institute Grievance Policy & Process

Overview and Commitment

AEDP Institute is fully committed to conducting all activities in compliance with all legal and ethical responsibilities in promotional activities, program content and in the treatment of program participants and the community. This policy sets out the procedure for receiving, reviewing, and responding to grievances.

While the Institute strives to provide fair and equitable treatment for all participants in its events and activities and makes every effort to anticipate potential concerns, it acknowledges that grievances may still occur.

We are committed to resolving grievances in a timely way, and in alignment with our Participant Agreement.

Grievance Submission Process

Grievances should be submitted online at aedpinstitute.org/complaint or sent using this form. Note that Social Workers should indicate in their grievance that they are a social worker so the AEDP Social Work Consultant can be appropriately involved in the grievance resolution process.

Submit form to:

AEDP Institute
225 Broadway, Suite 3400
New York, NY 10007

Review and Resolution Process

Initial Review and Response Timeline

Grievances will be forwarded to the Administrative Director responsible for overseeing the relevant area. The Director will review the matter and issue a decision or resolution in a timely manner (usually within 30 days)

Special Considerations for Speaker/Presentation Complaints

If the grievance concerns course content, the speaker, facilities, non-receipt of certificates and other miscellaneous occurrences, the Administrator Director will pass on the comments to the speaker, assuring the confidentiality of the aggrieved individual.

Confidentiality
The confidentiality of the aggrieved individual will be maintained except when disclosure is required by law, necessary to prevent imminent harm, or authorized in writing by the individual. All confidential information will be shared only with authorized personnel involved in the complaint process.

Appeal Process – Filing an Appeal

If the individual who submitted the grievance is not satisfied with the Director’s decision or resolution, they may submit an appeal.

Final Decision

The appeal will be reviewed in consultation with the AEDP Institute Steering Committee and a final decision will be made jointly by the the committee and the relevant Director(s). Once this final decision is issued, the grievance process will be considered complete.

Additional Feedback Opportunities

In addition to the procedure above, participants are given an opportunity to voice comments, concerns and general feedback in a survey that is provided at the completion of each course; the link which guarantees 100% anonymity is also provided in this survey.

Disability Access: If you require ADA accommodations please contact Marilia Rodriguez, admin@aedpinstitute.org or call 813-553-1294 thirty days or more before the event so we can be sure to accommodate you. 

Please contact Customer Service Administrator
Marilia Rodriguez
admin@aedpinstitute.org
813-553-1294
Office Hours: 9:00 AM – 5:00 PM Eastern (USA)