Refund and Cancellations Policies
IMPORTANT NOTE: We have updated our refund policy for courses, seminars and webinars. Please see below.
The AEDP Institute reserves the right to cancel a program prior to its start, in which case a full refund will be issued to participants for any tuition fees paid for the course. The AEDP Institute is not responsible for other attendee expenses such as travel, hotel arrangements associated with the course. In the rare situation that the AEDP Institute needs to make changes to an advertised faculty presenter or course module, tuition fees will not be refunded.
Refund Policy for Institute Sponsored Live Courses (Online and In-Person) Including Immersion, Skills Courses (ES1/ES2) and Seminars/Webinars; (for Core Training refund policy* see below)
- Prior to 10 days before a course begins: we will refund your payment minus a 10% banking and administrative fee (based on the full course/seminar fee).
- After 10 days no refund.
Refund Policy for Institute Sponsored Recorded Online Learning Courses
If for any reason you are unsatisfied with an Institute Sponsored Recorded Online Learning course, we will give you a full refund, less a 10% banking and administrative fee (based on the full course/seminar fee) when you provide a written explanation of why you are dissatisfied.
*Refund Policy for Core Training
- Institute Sponsored Core Trainings
Once your registration through the Institute is complete, please problem solve your refund request with the Lead faculty member running the Core Training. If the faculty member agrees to refund you it will be less 10% banking and administrative fee (based on the full course/seminar fee).
- Non-Institute Sponsored Core Trainings
Note that most core trainings are not Institute sponsored – if you register through a non-Institute sponsor – a system or person other than the Institute – please refer to the sponsor’s refund policy.
Institute Sponsored Live courses: Immersion, Skills Courses (ES1/ES2), Seminars, Core Training
The AEDP Institute does not offer make-ups for missed course days. In the rare case where someone joins a course late, or misses a session in the middle of a course, the hour(s) or day(s) that person misses cannot be made up. Why? Group dynamics developed during a course are essential to the course’s success; so someone coming into a course for a short period of time is – regardless of their best intentions – disruptive to other participants and the course’s overall success. The Institute will, however, provide handouts from missed hours or days but will not allow a person to make up the hours or days they miss in another course.
People who miss part of a course are not eligible to receive CE’s for that course. All questions regarding CE’s should be addressed to Karen Newell at our CE partner, RCassidy here:
Office Hours: Monday – Friday 8:00 am – 2:00 pm PST
AEDP Level credit: if a participant attends 80% or more of a course, the Institute will apply the course towards AEDP Level advancement.
Anonymous Suggestions or Grievances
To make an anonymous suggestion or file an anonymous grievance, please click here. Note that the system allows for you to include your email address if you want to engage with the Institute anonymously.
What personal information will we collect?
How will we use this information? We will use this personal information to fulfill your online requests. For example, if you sign up for our paid annual membership, we will use your personal information to process your request and to give you access online to the Transformance Journal. We also may use this information to notify you of special offers, new courses, and other training that might interest you. If at any time you decide that you do not wish to receive these types of communications, simply follow the unsubscribe features contained in any email from us.
We will never sell your information to anyone.
We may also use this information in aggregate form in various ways; for example, to help us evaluate and modify existing services, and to help us develop additional services and training courses that are likely to interest other therapy professionals. The AEDP Institute may do research on our users’ demographics, interests, and behavior based on the information provided to us upon registration, during a promotion, from our server log files, and from surveys. We do this to better understand and serve our users.
Under confidentiality agreements, the AEDP Institute may share this aggregated data—not your personal information—with advertisers or business partners. Also, the AEDP Institute may disclose aggregated user statistics in order to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes.
With whom will we share this information? We will share your email with companies that assist in fulfilling our Listserve. We allow access to our database by third parties that provide us with services, such as technical maintenance, but only for the purpose of and to the extent necessary to provide you with those services. Any third party that has access to our database for this purpose is bound by the terms set forth in this policy.
If you opt in on the email form, we may share your personal information that we collect online with our current or future affiliated companies and with select third parties that may email you information or special offerings about products or services that we believe may interest you. It is your choice to allow us to disclose your personal information to third parties for this purpose, and your choice will not affect the cost of your service. This free choice also applies to personal information that we collect from you offline, and you can choose not to have information shared by us with third parties for marketing by calling, writing, or emailing us.
In any event, please note that we do not hold and will not share your credit card information for any purposes purposes. Finally, we may be required to disclose personal information by law or legal process, to protect and defend the rights or property of the AEDP Institute, or to protect the personal safety of our website users and customers. We reserve the right to contact appropriate authorities when activities that are illegal or violate our policies are taking place on our website.
How do we protect this information? We take reasonable measures to protect your personal information from unauthorized access through the use of encryption and network firewalls. We also safeguard your personal information from unauthorized access by limiting the number of employees permitted to access such information and by having in place processes for disciplinary action where appropriate. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We do not store credit card information in any form.
What non-personal information will we collect? In some instances, our site may collect information about you that is not personally identifiable, as described below.
Internet Protocol Addresses. An Internet Protocol (IP) address is a number automatically assigned to your computer whenever you access the Internet. If you request pages from this site, our server will enter your IP address into a log. We may use this information to measure site traffic for purposes of system administration. This information generally is not linked to any personal information, but in some cases, it may be possible to contact a user through his or her IP address. Although it is not our policy to attempt such contact, and we do not to release this information to third parties, we reserve the right to use this information to identify and, when appropriate, prosecute anyone who threatens our service, site, customers, and/or others. We also may release logged information to comply with any legal process.
What about kids? We do not knowingly collect personally identifiable information from children under 13. In the event that we learn that we have collected any personal information from a child under the age of 13 without parental consent, we will delete that information from our database as quickly as possible.
You will be responsible for all charges, if any, incurred while your account is being used, including payment for any goods or services.
This website service is available “as is.” We do not warrant that it will be uninterrupted or error-free. We are not responsible for the availability or content of other services that may be linked to from this website. We do not make any warranties, express or implied with respect to this website service. We reserve the right to correct any errors or omissions. Although we take reasonable steps to prevent the introduction of viruses, worms, “Trojan horses,” or other destructive materials to this service, we do not guarantee or warrant that this service or materials that may be downloaded from this service do not contain such destructive features.
Technology on the Internet is developing at a rapid pace, and we need to maintain our flexibility in the online arena. If we need to change our policy in the future, we will post these changes as soon as they go into effect.
If you have any questions or comments about this policy or our use of personal information, please contact us. We will use reasonable efforts to promptly investigate any complaint you may have regarding our use of personal information or this website’s function.